You have the right to withdraw from this agreement without justification within 14 days. The period of withdrawal expires 14 days after the day on which you or one of your designated third parties, but not the carrier, receives the goods in physical possession.
In the case of several different items ordered in a single order, but delivered individually (ie separate deliveries), the cancellation period expires 14 days after the day on which you or one of your third parties, but not the carrier, receives the last item in physical possession. Giftcards are exempt from being returned.
In the case of a product consisting of several lots or parts, the withdrawal period shall expire 14 days after the day on which you or one of you specified third party, but not the carrier, gets the last lot or the last part in physical possession.
In order to exercise the right of withdrawal, you must notify us (see contact details below) of your decision to cancel this agreement in an unambiguous declaration (eg by postal mail, or e-mail). You can use the standard cancellation form below, but it is not mandatory.
The cancellation deadline is complied with if you send your notice of withdrawal before the cancellation deadline has expired.
CONSEQUENCES OF WITHDRAWAL
If you exercise your right of withdrawal in this agreement, we will refund all payments received from you, including delivery costs (excluding any additional costs that have resulted of your choice of any other form of delivery than the cheapest form of standard delivery we offer), without undue delay and in any case, within 14 days of the date on which we received notice of your decision to cancel the agreement. We will make such a refund with the same means of payment that you used in the original transaction, unless you have explicitly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
We can withhold the refund until we have received the goods, or you have provided documentation to return the goods, whichever is earlier.
You must bear the direct costs associated with the return of the goods.
You must return the goods or deliver them to us without delay and within 14 days from the date you informed us of the exercise of the right of withdrawal. The deadline is met if you return the goods before the expiry of the 14 days.
We recommend that you save the mail receipt as proof that you have delivered the package to the mail / carrier.
You are only liable for any deterioration in the value of the goods if you have handled them in any other way than what is necessary, to determine the nature and properties of the goods.
DEFECTIVE GOODS AND WRONG GOODS
If your product has a defect or we have delivered incorrect products, please contact our Customer Service. Can you already identify the deficiency, etc. at the time the carrier wants to make delivery, you should refuse to receive the item.
In case of a defective item or incorrect item, you can choose from the following options:
- Return the item and get a refund of the purchase price and all shipping costs once our Customer Service has processed the return item,
- Return the item and receive an equivalent item when our Customer Service has processed the returned item, provided we can deliver this, or
- Keep the item and request a proportional reduction in the purchase price
When contacting Customer Service, you must state the order number, possibly the item number, and describe what is wrong with the item, etc.
You are not responsible for costs associated with returning a defective item or incorrect item. We will of course repay the purchase price and the original delivery cost once we have received the item, unless you receive a new item to replace the original item.